AAA Visalia Insurance and Member Services

December 5, 2022 To Whom It May Concern: Regarding your request for feedback concerning my most recent experience with AAA: The person you sent out on the call was apparently equipped to do nothing more than test the battery, and then, when it wouldn’t start, and he had determined that the battery was good, suggest that my car be towed to either the manufacturer’s facility, or preferably to the shop where he is employed. I allowed that, in good faith, believing that, at the very least, someone would run a diagnostic and notify me of what steps should be taken next. This was early in the morning and I waited hours with no word from the shop. Finally, I called them, and was told that one of the people who was able to run a diagnostic had not come to work that day and, the ONLY other person who could do it was at a funeral. Yet, no one had bothered to call. Finally the supervisor called about 4pm I asked whether someone would run it that afternoon, and contact me. Their answer was, “There are cars ahead of you, so, probably NOT.” I called again the next morning, and was told AGAIN, the “qualified person” was not in. At that point I called AAA for assistance, and was told there was nothing you could do about the situation! WHAT am I paying you people for!? Again I heard nothing back from the shop, until late in the afternoon I received a call from the shop foreman, telling me to come pick up my car as there was nothing wrong with it! If this is what exemplifies “customer service” in your mind, I would be embarrassed to work for AAA. Based on this experience, I could never give a good rating to AAA, or to the shop where my car was taken, which is one of your recommended options to represent you as a company. This poor level of “customer service” is pure negligence on the part of AAA, in determining which providers will characterize your brand to your customers.

Horrible, stay away….. away!! From Stephen Snider he’s a fraud and horrible agent. He lies and will put down the wrong info just to get a sell…I got charge $200 more than what my monthly payments were, I wanted to cancel my policy the second day but was told I could t get my money back and that I had to pay to leave the insurance. Snider shouldn’t have a job, if he did this to me I pretty sure he’s done this before. People depend off these checks they earn and for them just to take people money is wiiiillldddd. Now I’m down money with no insurance this month

Called for a tow ,we have roadside assistance. Got disconnected Again for an "online" link have bad luck with that called the closest agency. We broke down SB Hwy 99, 4 miles south of Pixley. We told the operator that we were moving out of town, the truck was loaded (not over full) it was covered and held down. Plus pulling a small trailer.(which we had arranged for someone else to come pick up). The tow driver from Express Towing Passed us! Then called and said he didn't really want to stop. Plus since we had a trailer he couldn't help us. He refused to talk to me since I was a woman. He would only speak with my Dad. He finally showed up 2 hrs later. I'm disabled and have a service dog she is a medium size shepherd mix, we were outside the truck already and I went to talk to him he said he would not talk to me only to my Dad. At first I let it go. Then when I had a question he told me he doesn't speak to woman and I should know my place which is beneath a man. That upset me a great deal. I took picture of the plate of his tow vehicle for Express Towing it is 16259C3. I told him I was going to report him for harassment. He then said he would say I tried to make my service dog bite him. I called him a liar and biased towards women. He said he was a good Christian and the Bible says a woman's place is beneath a man and her only job is to serve him. He refused to give his name. He was was about 5'10" slim build,dark hair starting to grey, dark rimmed glasses, Hispanic, tattoos all around his neck, on his hands, (arms were covered by his clothes) then he Left Us There!! Lucky for me I still get along with my ex-husband so I called him. We still have NOT got the issue resolved with Triple A which is Very Disappointing. Even worse that they do business with companies that are against women and those with disabilities.

Tried to use the rv plus portion of my roadside assistance and was highly disappointed. My RV was. Being repaired on a property in Seville and I was informed the property was foreclosed on and I needed to get my RV off the property or lose it. I was scheduled appointments with a driver twice. The first time I drove 36 miles only to find out the motorhome could not be towed due to some minor issues and would need a special trailer. AAA was given this information and we were told the dispatcher would get ahold of us this did not happen. After 8 hours of waiting we called and were given the same information that the dispatcher would contact us but this did not happen. The next day we were scheduled another appointment which was changed twice in one hour and then finally received a call that they could not tow the rv as it was not an emergency. If that was anyone of their appointments they would understand. We explained the situation to the lady who had an attitude that to us it was an emergency. We were about to lose our rv and that didn’t matter to her. The fact that we needed to get it home or lose it was to us an emergency we asked to talk to a supervisor and ended up getting hung up on. It didn’t matter if it was an emergency to us only if they felt it was an emergency. So we paid for a service that weren’t able to use and now have to scramble to come up with 500 for something we shouldn’t have had to pay for out of our pockets

I can’t imagine why anybody who drives a car, wouldn’t have a membership to AAA. I have been a member with my mom since i was a teen and then started my own account with my husband as an adult. The discounts are so useful. For hotels, food, retail and even shoes! Countless times I have needed a tow, some emergency gas or locked my keys in the car (older car). They even helped when i was locked out of my house!!!!!!! But, really, every year I am thankful I don’t have to go the DMV for registration. No line. No waiting. No dealing with people that don’t seem to enjoy their job. At my AAA in Visalia, everyone has a smile on their face and treats you so kind, genuinely. Buy a membership and then buy one for family and friends as a Christmas gift. I got a pound of See’s for gifting a membership. It’s totally worth it and you’ll find your own way of using the benefits